Refund policy

**Returns & Refunds**

We want every family to feel confident choosing an Advent-Ture Kit or story. Because our Advent-Ture Kits are single-use mystery experiences — once the riddles, suspect profiles, and story pages are opened, the mystery can't be "unsolved" — our return policy reflects that.

**Physical kits and books**
- Unopened, unused items in their original packaging may be returned within 30 days of delivery for a full refund or exchange.
- Once a kit has been opened or a book's seal is broken, it is not eligible for return, since the contents (riddles, answers, story pages) cannot be verified as unused.
- Customers are responsible for return shipping costs unless the return is due to our error (see below).

**Damaged, defective, or incorrect items**
- If your order arrives damaged, missing pieces, or isn't what you ordered, contact us at support@liftedlantern.com within 30 days of delivery. We'll send a free replacement or issue a full refund, including any shipping costs — no need to return the item first.

**How to start a return**
- Email support@liftedlantern.com with your order number and reason for return. We'll confirm eligibility and provide return instructions.
- Refunds are issued to your original payment method within 5–10 business days of us receiving and inspecting the returned item.